Bruce Honig, M.A. is the founder of Honig Idea Guides. Bruce brings over 27 years in the field of Training, Facilitation and Organizational Development to his clients. Bruce is a specialist in working with customer service. He has worked with small (regional distributor of ranges) and large (General Motors) sized businesses for the sole purpose of creating a better experience for the customer.

As a senior trainer he has taught thousands of courses. He always makes the classroom fun, engaging and productive. He has successfully worked with hundreds of companies representing most industries. He is also the author of Creative Collaboration: Simple Tools for Inspired Team Work.

Margaret Schultz, M.A. is a highly experienced change management consultant with specialized expertise in organizational behavior, team-building techniques and customer service . Margaret has been a senior consultant and trainer with organizations worldwide. Over the past 20 years, Margaret has facilitated customer service training programs for several large organizations, including many hotels , General Motors, Toyota, and The Pacific Stock Exchange.

Paula Swanson, M.A., is president of Swanson Enterprises, a training and consulting firm that specializes in enhancing employee and team productivity, and communication across cultures. She has 23+ years of experience in facilitating participant learning about interpersonal dynamics ­ as a key strategy to improve organizational performance. As a senior level practitioner she uses a variety of tools to help employees better understand themselves. She works on the issues of cultural differences, and has created "The U.S. /Mexico Cultural Translator," Program (available in both English and/or Spanish). Her clients have included Chevron-Texaco, Cisco Systems, Hewlett Packard, City of Newark Senior Management Team, among others.

Sharon Marks has over 15 years in consulting. She is the founder of Top Marks Consultants which provides coaching, training, and facilitation. She has worked with information systems professionals, research scientists, city planners, environmentalists, educators, engineers, and managers from a wide variety of industries. Sharon has worked with cross functional teams to increase collaboration and role clarity, helped management and staff reach agreement on decision- making processes, provided training to enhance communication between technical and non-technical groups, and facilitated strategic planning meetings. Partial client list includes: Chevron Petroleum & Technology, Federal Reserve Banks, Xerox International Partners, Genstar Container Corp., ABM Industries, Cisco Systems, Inc. and Xerox International Partners, to name a few.