Videos: Humorous and serious

The Best and Worst in Customer Service from YouTube : The best has consistent service, that treat the customer as their number 1 with respect. Those that don't often are too big, unfocused and puts people into the "telephone maze" that we are all too familiar with.

Customer Disservice from YouTube: What makes bad service? The answer is here.

How to Provide Good Customer Service from YouTube: How to diffuse an angry customer.

 

Links

Customer Service Review: Magazine devoted to case studies, trends

International Customer Service Association

Customer Service Group

The Customer Service Network CSN - is an international membership organization for customer service professionals to exchange insider information and learn the secrets of success from each other.